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[ 洋図書 ] Employees first, customers second : turning conventional management upside down /

Vineet Nayar. -- Harvard Business Press, -- c2010. --

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中央 書庫 一般洋図書 F/336.4/N33/E 5020487136 Digital BookShelf
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ISBN 1422139069 (alk. paper)
ISBN13桁 9781422139066 (alk. paper)
テキストの言語 英語                  
分類：NDC10版 336.4
個人著者標目 Nayar, Vineet.
本タイトル Employees first, customers second :
タイトル関連情報 turning conventional management upside down /
著者名 Vineet Nayar.
その他のタイトル Employees 1st
出版地・頒布地 Boston, Mass. :
出版者・頒布者名 Harvard Business Press,
出版年・頒布年 c2010.
数量 viii, 198 p. ;
大きさ 22 cm.
書誌注記 Includes bibliographical references and index.
内容注記 Mirror mirror: creating the need for change -- Trust through transparency: creating a culture of change -- Inverting the organizational pyramid: building a structure for change -- Recasting the role of the CEO: transferring the responsibility for change -- Find understanding in misunderstanding: renewing the cycle of change.
要約、抄録、注釈等 One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar, HCLT's celebrated CEO, recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world. Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the "romance" of its possible future state; creating a culture of trust by pushing the envelope of transparency in communication and information sharing; inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone; unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of "change" to the employee in the value zone. Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.
団体件名 HCL Technologies -- Management -- Case studies.
一般件名 Management -- Employee participation.
Corporate culture.
資料情報1 『Employees first, customers second : turning conventional management upside down /』　Vineet Nayar.　Harvard Business Press,　c2010. （所蔵館：中央　 請求記号：F/336.4/N33/E　 資料コード：5020487136）
URL https://catalog.library.metro.tokyo.lg.jp/winj/opac/switch-detail.do?lang=ja&bibid=1348382156

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