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[ 洋図書 ] Libraries and key performance indicators : a framework for practitioners / ( Chandos information professional series )

Leo Appleton. -- Chandos Publishing, an imprint of Elsevier, -- c2017. --

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ISBN 0081002270 (paperback)
ISBN13桁 9780081002278 (paperback)
テキストの言語 英語                  
分類：NDC10版 016.2
個人著者標目 Appleton, Leo.
本タイトル Libraries and key performance indicators :
タイトル関連情報 a framework for practitioners /
著者名 Leo Appleton.
出版地・頒布地 Cambridge, MA :
出版者・頒布者名 Chandos Publishing, an imprint of Elsevier,
出版年・頒布年 c2017.
数量 ix, 154 pages :
他の形態的事項 charts ;
大きさ 23 cm.
書誌注記 Includes bibliographical references and index.
内容注記 What do KPIs have to do with libraries? -- A brief history of evaluation and performance measurement in libraries -- Developing a culture of performance measurement -- Performance measurement in the digital age -- Quantitative methods of performance measurement -- Qualitative methods for performance measurement -- Mixed methods for performance measurement -- An overview of key performance indicators -- How can KPIs be used in performance measurement? -- Case studies -- Using KPIs in your library and information service.
要約、抄録、注釈等 Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. Provides an overview of performance measurement tools for libraries Discusses KPIs in a broad context Offers an understanding of reporting, monitoring, and acting upon KPI data Provides best practice examples of Key Performance Indicators (KPIs) in libraries Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach).
統一タイトル(シリーズ副出標目) Chandos information professional series.
シリーズ名・巻次 Chandos information professional series 
一般件名 Public libraries -- Evaluation.
Academic libraries -- Evaluation.
資料情報1 『Libraries and key performance indicators : a framework for practitioners /』（Chandos information professional series）　Leo Appleton.　Chandos Publishing, an imprint of Elsevier,　c2017. （所蔵館：中央　 請求記号：F/016.2/A64/L　 資料コード：7109611264）
URL https://catalog.library.metro.tokyo.lg.jp/winj/opac/switch-detail.do?lang=ja&bibid=1352028063

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