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[ 洋図書 ] Useful, usable, desirable : applying user experience design to your library /

Aaron Schmidt and Amanda Etches. -- ALA Editions, an imprint of the American Library Association, -- 2014. -- First edition.

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ISBN 0838912265 (paperback ; alkaline paper)
ISBN13桁 9780838912263 (paperback ;alkaline paper)
テキストの言語 英語                  
分類：NDC10版 013
個人著者標目 Schmidt, Aaron,
生没年等 1978-
本タイトル Useful, usable, desirable :
タイトル関連情報 applying user experience design to your library /
著者名 Aaron Schmidt and Amanda Etches.
その他のタイトル Applying user experience design to your library
版表示 First edition.
出版地・頒布地 Chicago :
出版者・頒布者名 ALA Editions, an imprint of the American Library Association,
出版年・頒布年 2014.
数量 viii, 168 pages :
他の形態的事項 illustrations ;
大きさ 23 cm.
一般注記 For more information on digital formats, visit the ALA Store at alastore.ala.org and select eEditions.
書誌注記 Includes bibliographical references and index.
内容注記 Introducing library user experience -- User research techniques in this book -- Physical space -- Service points -- Policies and customer service -- Signage and wayfinding -- Online presence -- Using the library -- Wrapping up -- Appendix: Keeping score.
要約、抄録、注釈等 Useful, usable, desirable, like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this primer, user experience (UX) librarians Schmidt and Etches identify 19 touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance on how to make improvements. From library administrators to public relations and marketing staff, anyone concerned with how members experience your library will benefit from this book's coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library's members; advice on simple, structured ways to evaluate and improve aspects such as physical space, service points, policies and customer service, signage and wayfinding, online presence, and using the library; and scorecard system for self evaluation, which includes methods for determining how much time, effort, and skill will be involved in getting optimum performance.
著者標目 Etches, Amanda, 1975-
一般件名 Library administration.
Public services (Libraries)
資料情報1 『Useful, usable, desirable : applying user experience design to your library /』First edition.　Aaron Schmidt and Amanda Etches.　ALA Editions, an imprint of the American Library Association,　2014. （所蔵館：中央　 請求記号：F/013.0/S35/U　 資料コード：7110490260）
URL https://catalog.library.metro.tokyo.lg.jp/winj/opac/switch-detail.do?lang=ja&bibid=1352031527

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