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[ 洋図書 ] Robots, artificial intelligence, and service automation in travel, tourism and hospitality /

edited by Stanislav Ivanov, Craig Webster. -- Emerald Group Publishing Limited, -- 2019. -- First edition.

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ISBN 1787566889 (hardcover)
ISBN13桁 9781787566880 (hardcover)
無効なISBN等 9781787566873 (online)
テキストの言語 英語                  
分類：NDC10版 689
本タイトル Robots, artificial intelligence, and service automation in travel, tourism and hospitality /
著者名 edited by Stanislav Ivanov, Craig Webster.
版表示 First edition.
出版地・頒布地 Bingley :
出版者・頒布者名 Emerald Group Publishing Limited,
出版年・頒布年 2019.
数量 xxi, 274 pages :
他の形態的事項 illustrations ;
大きさ 24 cm.
書誌注記 Includes bibliographical references and index.
内容注記 Introduction: RAISA in future travel-related industries / Craig Webster and Stanislav Ivanov -- Section 1. Theoretical issues of robots, artificial intelligence and service automation in travel, tourism and hospitality. 1. Conceptual framework of the use of robots, artificial intelligence and service automation in travel, tourism, and hospitality Companies / Stanislav Ivanov and Craig Webster -- 2. Economic fundamentals of the use of robots, artificial intelligence and service automation in travel, tourism and hospitality / Stanislav Ivanov and Craig Webster -- 3. Self-service technologies in the travel, tourism and hospitality sectors : principles and practice / Petranka Kelly, Jennifer Lawlor and Michael Mulvey -- 4. Customer attitudes towards robots in travel, tourism and hospitality : a conceptual framework / Velina Kazandzhieva and Hristina Filipova -- 5. Making sense of robots : consumer discourse on robots in tourism and hospitality service settings / Ulrike Gretzel and Jamie Murphy -- 6. Chatbot adoption in tourism services: a conceptual exploration / Dandison C. Ukpabi, Bilal Aslam and Heikki Karjaluoto -- 7. The impact of robots, artificial intelligence, and service automation on service quality and service experience in hospitality / Nikola Naumov -- 8. Greggg : a scalable high performance, low cost hospitality robot / Sam R. Thangiah, Michael Karavias, Ryan Caldwell, Matthew Wherry, Jessica Seibert, Abdullah Wahbeh, Zachariah Miller and Alexander Gessinger -- Section 2: Application of robots, artificial intelligence and service automation in travel, tourism and hospitality. 9. Robots, artificial intelligence and service automation in hotels / Georgina Lukanova and Galina Ilieva -- 10. Robots, artificial intelligence and service automation in restaurants / Katerina Berezina, Olena Cifci and Cihan Cobanoglu -- 11. Robots, artificial intelligence and service automation in travel agencies and tourist information centres / Maya Ivanova -- 12. Robots, artificial intelligence and service automation to the core: remastering experiences at museums / Nuria Recuero Virto and Maria Francisca Blasco Lopez -- 13. The role of robots, artificial intelligence and service automation in events / Alfred Ogle and David Lamb.
著者標目 Ivanov, Stanislav.
Webster, Craig.
一般件名 Technological innovations -- Management.
Business enterprises -- Technological innovations.
資料情報1 『Robots, artificial intelligence, and service automation in travel, tourism and hospitality /』First edition.　edited by Stanislav Ivanov, Craig Webster.　Emerald Group Publishing Limited,　2019. （所蔵館：中央　 請求記号：F/689.0/R66/R　 資料コード：7112374475）
URL https://catalog.library.metro.tokyo.lg.jp/winj/opac/switch-detail.do?lang=ja&bibid=1352041410

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